City of Wanneroo Business Awards 2017 & 2018 Finalist “Trades Service Excellence”

Free Measure & Quote

Free Measure & Quote – Call or Email Us

Terms & Conditions of Service

The following terms and conditions are applicable to all services provided by Authentic Additions.

Small Job Policy

We do take on small jobs such as patching, light holes, sockets, filling in holes down walls and on ceilings where people have had cupboards and walk in robes removed. However, to keep costs down (for you and us), we are only able to accept small jobs if we are attending to other jobs in the area.

Our availability for small jobs are often given on short notice (usually within 1-2 days) with a rough estimate of time frame. For example we could be available between 10am-1pm depending on the progress of jobs on that day whereas for a larger job (full day) we are able to arrive at a specific time.

Should you require our services for a small job within a specific date and/or time frame, a minimum charge will apply along with our usual charge.

 

Service Areas

As we are located North of the River, we rarely take on small jobs South of the River as we would have to include travel time in our quote which would more often than not, cost more than the actual work.

In all fairness we don’t take on much SoR at all unless it is the following:-

  • installing a ceiling,
  • re-strapping 2 or 3 ceilings in 1 house together on the same day,
  • installing our products (minimum 20 lengths cornice additions. Minimum 5 no. door frames)

 

Payment Policy and Cancellations

As we do not run accounts, our payment policy for small jobs and new customers is payment at the time of completion. For text or verbally quoted jobs, customers are required to pay when the guys have finished and are about to leave the job.

If a written quotation is given, we require the customer to print, sign, scan and return the quotation accepting our payment terms, and payment is due upon receipt of invoice. Additional charges are incurred for late payments.

Should you need to cancel a job, we require a minimum of 48 hours notice or a cancellation fee of $200AUD (excluding GST) applies.

While we are happy to reschedule (within reason) of cancelled jobs, if an agreement to reschedule can not be made based on our schedule, we reserve the right to cancel the job without liabilities.