DELIVERY NOTICE: Due to logistics, we are unable to fulfill orders from 14 to 29 October 2026. Orders made during this time will be processed on 30 October 2026. The warehouse will be closed and email communication may also be affected. We apologise for any inconvenience and thank you for your patience.
The following terms and conditions are applicable to all services provided by Authentic Additions.
Notification Period: Customers have a period of 7 days from the date of delivery of goods to lodge a Change of Mind Notice. This notice can be submitted through our website contact form or email.
Return Shipping Responsibility: Customers are responsible for covering the return postage fees when returning products due to a change of mind.
Non-Refundable Fees: Outbound postage and packaging fees, including any shipping charges you paid when placing your order, will not be eligible for a refund.
Eligibility for Refund: A refund will only apply if the products are received undamaged and in a condition fit for resale. The products must be returned in their original packaging, free from any damage, signs of wear, or other visible alterations that would hinder resale.
Restocking Fee: To cover the costs associated with unpackaging and re-storage of products returned due to a change of mind, a 20% restocking charge will be deducted from the refund amount. This fee is intended to offset the expenses incurred by our company in ensuring the products are in pristine condition for resale.
We do take on small jobs such as patching, light holes, sockets, filling in holes down walls and on ceilings where people have had cupboards and walk in robes removed. However, to keep costs down (for you and us), we are only able to accept small jobs if we are attending to other jobs in the area.
Our availability for small jobs are often given on short notice (usually within 1-2 days) with a rough estimate of time frame. For example we could be available between 10am-1pm depending on the progress of jobs on that day whereas for a larger job (full day) we are able to arrive at a specific time.
Should you require our services for a small job within a specific date and/or time frame, a minimum charge will apply along with our usual charge.
As we are located North of the River, we rarely take on small jobs South of the River as we would have to include travel time in our quote which would more often than not, cost more than the actual work.
In all fairness we don’t take on much SoR at all unless it is the following:-
As we do not run accounts, our payment policy for small jobs and new customers is payment at the time of completion. For text or verbally quoted jobs, customers are required to pay when the guys have finished and are about to leave the job.
If a written quotation is given, we require the customer to print, sign, scan and return the quotation accepting our payment terms, and payment is due upon receipt of invoice. Additional charges are incurred for late payments.
Should you need to cancel a job, we require a minimum of 48 hours notice or a cancellation fee of $200AUD (excluding GST) applies.
While we are happy to reschedule (within reason) of cancelled jobs, if an agreement to reschedule can not be made based on our schedule, we reserve the right to cancel the job without liabilities.
